F.A.Q.
What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Shambles Tees is safe and secure!
PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can proceed with a one time payment by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on the order we will ship from either one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Gildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt, and prepare it for shipping. In some cases, it can be processed the same day, but we cannot guarantee it. All shirts will be processed and sent for shipping in 2-3 business days after you place your order. The average wait times vary for each country. For U.S order we ship USPS and you should expect your shipment at your the door in 3-5 business days when ordering RUSH service and 5-8 business days STANDARD. We do our best to meet shipping estimates but cannot guarantee them, especially around busy delivery times such as holidays.
What is your return policy?
Buyers are responsible for returning defective shirts in their original packaging and in new condition. We can only offer a 100% refund for defective/poor quality orders as we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee, or $15 fee for Hoodies. Shambles Tees offers a 100% satisfaction guarantee return policy.
For further information regarding returns please email shamblestees@gmail.com and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, Shambles Tees will refund your purchase.